Our readers may recall that online customer support platform provider Zendesk established a presence in Japan back in March. The company was initially launched back in 2007 in Copenhagen, but relocated its headquarters to San Francisco to develop more global business opportunities. They have set up a branch here in Tokyo, and we were invited to their recent launching party, hosting many of their customers from the local startup community. This is the fifth regional branch for them, following London, Melbourne, Copenhagen, and Dublin.
CEO Mikkel Svane was in attendance, on his way back from the Infinity Venture Summit in Kyoto. He and his country manager, Kan Kunimura, broke open a ceremonial Japanese sake barrel together to serve drinks to guests. They also hired the kind of Japanese food stall often seen at shrine festivals, where anyone can order their favorite foods out of fried noodles, beef rice balls, and the more.
I was curious to see that they still have only three people at this branch despite the large office, spanning over 100 square meters. But their marketing manager Shoko Yanagisawa told me they will be hiring more people to serve better their Japanese clients, so we can expect it to fill up in the not-too-distant future. For the time being, staffers at their Melbourne branch will be assisting with Japanese clients since they’re in close time zone.
Zendesk’s Tokyo office is located alongside a busy street filled with many Japanese bars and diners. If you visit them in evening, it will be easy to find a place in their neighborhood to chat over drinks.