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B Dash Camp panel: New tides in social B2B

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This is a part of our coverage of B Dash Camp Fukuoka 2013. The afternoon session of B Dash Camp Fukuoka 2013 included a panel on the changes in B2B business brought about by the social web. Participants in the discussion included: Akira Kurabayashi, senior director, corporate development Koki Uchiyama, CEO, Hottolink Inc. Masahide Nakamura, President and CEO, Allied Architects Inc. Moderator: Yasuhisa Tsubata, Reservation service unit manager, media services, Yahoo Japan 16:05 – Kurabayashi: “In the US, social networks exist in business, not just in the consumers space. There are so many players in the business social area.” He explains a little about Marketing Cloud, their leading social marketing platform. 16:08 – Nakamura: About 3000 companies in Japan using social B2B, but we figure the number of companies that will use social for business will increase. […] We think this is like 15 years ago in the consumer space, where things are only just starting to take off. 16:12 – Tsubata notes that maybe if more people use Line for B2B then maybe it can boom. He observes Line CEO Morikawa taking notes in the front row. Mr. Uchiyama says jokingly that he’d like to partner with them! 16:15…

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This is a part of our coverage of B Dash Camp Fukuoka 2013.

The afternoon session of B Dash Camp Fukuoka 2013 included a panel on the changes in B2B business brought about by the social web. Participants in the discussion included:

  • Akira Kurabayashi, senior director, corporate development
  • Koki Uchiyama, CEO, Hottolink Inc.
  • Masahide Nakamura, President and CEO, Allied Architects Inc.
  • Moderator: Yasuhisa Tsubata, Reservation service unit manager, media services, Yahoo Japan

16:05 – Kurabayashi: “In the US, social networks exist in business, not just in the consumers space. There are so many players in the business social area.” He explains a little about Marketing Cloud, their leading social marketing platform.

16:08 – Nakamura: About 3000 companies in Japan using social B2B, but we figure the number of companies that will use social for business will increase. […] We think this is like 15 years ago in the consumer space, where things are only just starting to take off.

16:12 – Tsubata notes that maybe if more people use Line for B2B then maybe it can boom. He observes Line CEO Morikawa taking notes in the front row. Mr. Uchiyama says jokingly that he’d like to partner with them!

16:15 – Nakamura: There’s lots of information moving about these days, and for example, if you eat at a restaurant you may recommend it online, and this sort of social data is abundant online — and search might not be the most efficient to sort though it. I think the volume of data will only get larger, and we’re still in the early stages of sorting though it.

16:23 – Uchiyama: In 2010 there was a stock forecast system using social media, so I think with things like that there’s not a big gap between the US and Japan. […] On Japanese companies not yet being aggressive: Japanese companies are often thinking about past cases, rather than new ideas. […] The literacy level of the customers is very different as well.

16:27 – Nakamura: Asia’s GDP is projected to soon account for 52% of the world, so I don’t think it’s merely about exporting US services to these regions, but you also have to localize of course.

16:31 – Tsubata: B2B is a good sector to invest in, and there are lots of companies looking to market on the web and in the social world, and I think there’s lots of potential there.

Line Corporation’s CEO Morikawa on fast and furious global expansion

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This is a part of our coverage of B Dash Camp Fukuoka 2013. In the opening session of B Dash Camp Fukuoka 2013, we had a chance to hear from the CEO of Line Corporation, Akira Morikawa. The company’s popular Line chat app now boasts over 140 million users around the world, and over 45 million in its home market of Japan. The moderator, Ryuichi Nishida, tried to ask if they have a next target goal in terms of users, but Morikawa-san declined to bite on that one. Morikawa explained a little about the recent rebranding of the company from NHN Japan to Line Corporation, explaining that this decision was largely based on creating a brand intended for global expansion. Mr. Nishida asked about what the company’s localizing strategy is, and whether they plan to establish regional subsidiaries in all the countries or regions where they operate. Interestingly, Morikawa-san explained that they do not, noting that they prefer to operate in a more flexible manner, as a sort of borderless company. He says that when they find some success in a certain region, they do fly there and do business – but they don’t need to be there perpetually. He…

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This is a part of our coverage of B Dash Camp Fukuoka 2013.

In the opening session of B Dash Camp Fukuoka 2013, we had a chance to hear from the CEO of Line Corporation, Akira Morikawa. The company’s popular Line chat app now boasts over 140 million users around the world, and over 45 million in its home market of Japan. The moderator, Ryuichi Nishida, tried to ask if they have a next target goal in terms of users, but Morikawa-san declined to bite on that one.

Morikawa explained a little about the recent rebranding of the company from NHN Japan to Line Corporation, explaining that this decision was largely based on creating a brand intended for global expansion.

Mr. Nishida asked about what the company’s localizing strategy is, and whether they plan to establish regional subsidiaries in all the countries or regions where they operate. Interestingly, Morikawa-san explained that they do not, noting that they prefer to operate in a more flexible manner, as a sort of borderless company. He says that when they find some success in a certain region, they do fly there and do business – but they don’t need to be there perpetually. He added:

Maybe we were lucky to succeed in each market, but we didn’t think very deeply about [each one]. Japanese companies think too much. They devise a way to do the best [thing] from the start, and then you can’t really go anywhere.

This somewhat echoes his sentiments from last week at the Japan New Economic Summit, with more of an emphasis on speed and agility. This is pretty unique for a company in Japan, and it’s likely the characteristic that contributed to their unique success thus far.

For more information on the growth of Line, please check out our interactive Line Timeline which chronicles its growth from its launch back in 2011 up until the present day.

9 great ideas from the 7th Samurai Venture Summit

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This past weekend at the Microsoft Japan office in Tokyo, the 7th edition of the Samurai Venture Summit took place. This is a semi-annual startup exhibition event run by Samurai Incubate. Here’s a quick rundown of the startups that caught our eye at the event. WebPay San Francisco and Tokyo-based startup FluxFlex has developed a card payments solution for web developers called WebPay. Generally speaking, cross-border transactions are not permitted under international card transaction rules, and all card payments in a specific country should be processed by a company in the that country. WebPay aspires to fill card transaction needs for web payment services in the Japanese market. In 2010 the startup launched a Github-integrated cloud service, but that has been completely shut down. They’re now focusing on this payment solution in partnership with GMO Payment Gateway, Japan’s oldest card solution provider, a subsidiary of one of Japan’s largest web conglomerates. Festival Lover Festival Lover is a social networking platform and bulletin board for sharing experiences around music festival events all over Japan. When you attend an interesting event, you can share your experience with other users, and record what you’ve seen and enjoyed. Carnol Carnol is a service that…

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This past weekend at the Microsoft Japan office in Tokyo, the 7th edition of the Samurai Venture Summit took place. This is a semi-annual startup exhibition event run by Samurai Incubate. Here’s a quick rundown of the startups that caught our eye at the event.

WebPay


webpay_logoSan Francisco and Tokyo-based startup FluxFlex has developed a card payments solution for web developers called WebPay.

Generally speaking, cross-border transactions are not permitted under international card transaction rules, and all card payments in a specific country should be processed by a company in the that country. WebPay aspires to fill card transaction needs for web payment services in the Japanese market.

In 2010 the startup launched a Github-integrated cloud service, but that has been completely shut down. They’re now focusing on this payment solution in partnership with GMO Payment Gateway, Japan’s oldest card solution provider, a subsidiary of one of Japan’s largest web conglomerates.

Festival Lover

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Festival Lover is a social networking platform and bulletin board for sharing experiences around music festival events all over Japan. When you attend an interesting event, you can share your experience with other users, and record what you’ve seen and enjoyed.

Carnol

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Carnol is a service that give users an opportunity to test drive a new car. Japanese auto makers are struggling because the younger generation in the country is less interested in owning a car, especially in highly populated metro areas such as Tokyo or Osaka. Car dealers also having a tough time because they have no good way to reach new potential customers.

Samurai Infinity, the startup behind the service, is expecting to establish partnerships with many regional dealers, giving consumers a chance to test-ride a car they might like. In this way, dealers can access a new customer base that they might have previously had difficulty reaching.

The startup won the silver prize at CyberAgent’s mockup plan contest in 2012, and is now backed by Samurai Incubate.

Passta and PassSquare

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Both of these services are provided by Monoplane. The Tokyo-based startup targets real store owners and specializes in providing customer engagement solutions using Apple’s Passbook technology.

Passta is a web app that allows merchants to create Passbook coupons for their potential customers. Using templates, users can make coupons that link to the merchant’s website, logo, and location.

As for PassSquare is a consumer solution where users can obtain Passbook coupons for nearby shops or merchants. For merchants issuing these coupons, they can reach more consumers with this coupon distribution network.

Documotion

Documotion is a work-flow management system that includes a document scanning feature. On the Japanese business side, especially at old-fashioned or more hierarchical companies, every task is fully processed on formatted documents with the management’s official seal. When faced with many documents, some companies struggle and there’s lots of inefficient paperwork that really doesn’t have anything to do with making money.

This app lets users scan those documents, and they can also forward them to their management if they are in need of special permission. Unfortunately there is no OCR feature, so you’ll need enter figures and descriptions manually.

Solution WiFi

solution-wifi_logoForeign travelers visiting Japan often have difficulty finding a network connection here. 3G roaming services provided by local mobile carriers are costly, any many people buy a pre-paid SIM card or rent a wi-fi dongle upon arrival at airport – but this is still costly. Local wifi services are primarily for local people who subscribe to local carriers’ services. In Japan, all public WiFi providers are required by the government to authenticate users and to record usage logs, so that law enforcement can track and identify crimes or other illegal matters.

Solution WiFi lets merchants give their customers complimentary wi-fi access with Facebook authentication and a ‘like.’ For consumers, there’s no complicated process to authenticate or sign up. For merchants, it helps when customers like their Facebook fan page, thus contributing to customer engagement online as well offline.

Otoshimono.com

otoshimonotag_on_iphoneOtoshimono.com is an online ‘lost and found’ service. Typically when you find a lost item, you’d usually bring it to your nearby police office. But in Japan, you’ll usually also be requested to answer many questions by officers, as well as complete a report form. This usually takes a long time and may discourage you from bringing in a lost item, even if you’d like to help out.

Otoshimono.com has invented a sticker upon which a unique QR code for their toll-free hotline is printed. It encourages someone who has picked up your lost article to report it, and subsequently you can easily find it article even online. The sticker is available on Amazon Japan, at a price of $13 dollars for two.

Colotown

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Colotown is a location-based community that helps neighbors connect. There are many social network services that let users connect each other regardless of their location. But the inventor of Colotown thought there was a need for a space where users could share information or updates about their neighborhoods. With this service, you will be allowed to register up to three town areas, letting you know what’s happening in those areas, such as a time-limited offers at a supermarket.

The developer expects to attract housewives with these neighborhood-focused services, or people who typically spend their time in a relatively small area. They also hope to facilitate electronic sign-boards in neighborhoods, showing tweets to encourage passers-by to connect with online community and learn what’s happening in the area.

Gamba

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If you work in a company, you’ll might sometimes be requested to submit a report to your management at the end of your day, describing what tasks you’ve completed or what you’ll do on the following day. This can be troublesome, but of course if you skip it, you’ll likely run into problems with your management.

Gamba is a corporate communication platform specializing in submitting daily reports. It has deployed Twitter- or Facebook-like short message input on its business communication platform, which helps office workers communicate what they are doing with their colleagues and management.

The startup was founded in 2012 by Masahiro Morita who previously worked with NTT R&D, KLab, and Rakuten Travel.

Meet the Twilio Japan hackathon winners: 3 great ideas using the cloud telephony API

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See the original story in Japanese. As we reported previously, KDDI Web Communications has just announced the official launch of telephony API service Twilio in Japan. The tie-up will give users easier access to low-latency services and additional features which may fit local market needs. Here’s brief introduction of the three standout ideas that won prizes at Twilio’s hackathon event on launch day. Anpiru: a safety confirmation system for use in emergencies (Top prize and AWS Architect award winner: Takeshi Ambiru) The Anbiru system lets you to confirm the safety of your friends or family members in the event of a natural disaster or crisis. The service uses data from Japan’s Meteorological Agency and will start calling your people via Twilio. When they receive the call, they can indicate their safety by sending touch-tone signals. In contrast to conventional e-mail services, this might be easier for less tech savvy people such as elderly folks or children. Potential users are local governments, schools, and big companies. Guide Call: An easy, on-demand interpreter service for travelers (Award winner: Daisuke Ito) Japanese people often run into trouble when speaking foreign languages. When you’re traveling, Guide Call helps you find an available interpreter using…

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See the original story in Japanese.

As we reported previously, KDDI Web Communications has just announced the official launch of telephony API service Twilio in Japan. The tie-up will give users easier access to low-latency services and additional features which may fit local market needs.

Here’s brief introduction of the three standout ideas that won prizes at Twilio’s hackathon event on launch day.

Anpiru: a safety confirmation system for use in emergencies

(Top prize and AWS Architect award winner: Takeshi Ambiru)

The Anbiru system lets you to confirm the safety of your friends or family members in the event of a natural disaster or crisis. The service uses data from Japan’s Meteorological Agency and will start calling your people via Twilio. When they receive the call, they can indicate their safety by sending touch-tone signals.

In contrast to conventional e-mail services, this might be easier for less tech savvy people such as elderly folks or children. Potential users are local governments, schools, and big companies.

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Guide Call: An easy, on-demand interpreter service for travelers

(Award winner: Daisuke Ito)

Japanese people often run into trouble when speaking foreign languages. When you’re traveling, Guide Call helps you find an available interpreter using a crowdsourcing platform. By using the speaker phone feature on your mobile phone, you can have an interpreter join your conversation.

They expect to apply a per-minute charge system, and will consider selling it in partnership with travel agencies.

Annai Call: Easy-to-deploy multilingual hotline service for hotels and inns

(Winner of the Microsoft award: Kyoko Otagaki)

This service targets hotel management or inn owners, letting them present a designated phone number on your website to receive inquires or reservations from foreign language speakers. Any calls to the number will be transfered to an interpreter available on a crowdsoucing platform.


In the US, Twilio is being used by Uber, Airbnb and Hulu for customer support services. It will be really interesting to see what kinds of services will come out with the new telephony solution here in Japan.

Japan New Economy Summit: Recommendations for Japan

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This is part of our coverage of the Japan New Economy Summit happening in Tokyo. See previous updates here. Participants in the sixth and final session of the day, ‘Recommendations for Japan’, are as follows: Hiroshi Mikitani (Chairman & CEO, Rakuten Inc.) Yasufumi Kanemaru (CEO, Future Architect, Inc.) Masatoshi Kumagai (Founder & Group CEO, GMO Internet Group) Susumu Fujita (President, CyberAgent, Inc) Atsuki Ishida (President and CEO, FreeBit Co., Ltd.) Joichi Ito (Director, MIT Media Lab) Niklas Zennström (CEO, Atomico / Co-Founder, Skype) Phil Libin (CEO, Evernote cooperation) Daisuke Iwase(Co-Founder / Representative Director, Lifenet Insurance Company) 18:34 – Mikitani: The internet is a key to creating disruptive innovation in society. In Japan there are a lot of regulations in place and we need to overcome this. 18:36 – Niklas: If you think about software, you might as well do it for the global market. Doing things abroad can be difficult, different. The first time I came to Japan I was very nervous, I didn’t know how to behave, you need to learn languages and travel. 18:37 – Phil: Althelete who train to be great have to look at the things they aren’t good at and try to improve. But you…

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This is part of our coverage of the Japan New Economy Summit happening in Tokyo. See previous updates here.

Participants in the sixth and final session of the day, ‘Recommendations for Japan’, are as follows:

  • Hiroshi Mikitani (Chairman & CEO, Rakuten Inc.)
  • Yasufumi Kanemaru (CEO, Future Architect, Inc.)
  • Masatoshi Kumagai (Founder & Group CEO, GMO Internet Group)
  • Susumu Fujita (President, CyberAgent, Inc)
  • Atsuki Ishida (President and CEO, FreeBit Co., Ltd.)
  • Joichi Ito (Director, MIT Media Lab)
  • Niklas Zennström (CEO, Atomico / Co-Founder, Skype)
  • Phil Libin (CEO, Evernote cooperation)
  • Daisuke Iwase(Co-Founder / Representative Director, Lifenet Insurance Company)

18:34 – Mikitani: The internet is a key to creating disruptive innovation in society. In Japan there are a lot of regulations in place and we need to overcome this.

18:36 – Niklas: If you think about software, you might as well do it for the global market. Doing things abroad can be difficult, different. The first time I came to Japan I was very nervous, I didn’t know how to behave, you need to learn languages and travel.

18:37 – Phil: Althelete who train to be great have to look at the things they aren’t good at and try to improve. But you also have to look at the things you are good at. [Regarding Japan] I think the country has a great culture of design, and it is becoming the most important thing for successful products. Japan is also great at service, there are many great companies who have become great because of customer service. Lastly, attention to detail, and making everything perfect. Making everything better. These three things together, I think are Japan’s unique strenths which it can invest more in — even more important that investing on strengthening its weaknesses.

18:40 – Joi: In Japan its not about taking risks, but about taking the stable road. Entrepreneurs want to take the risk automatically. But in Japan there is the view that taking risk is not respected. And having the passion is not praised here in Japan. In Japan you get a good job in a good company, and you will have a good future.

18:43 – Niklas: After the dot com crash no one wanted to go back to entrepreneurship, but recently there’s a return to that spirit. I have had many headlines in Sweden about me being involved in products that don’t work, but this is part of being an entrepreneur.

18:45 – Phil: I think in every culture there are many people who want to change the world. And in the past that was limited to people in art, music, or science. But these days, you can still change the world by being an entrepreneur.

18:47 – Kanemaru: I would say that middle risk, middle return is maybe prevalent on the east coast of the US, and maybe that’s the same here in Japan. … My impressions from today is that we can’t just blame the business environment, but much of it is in our heads, and about how we act — about people trying to change the world for the better, I think that mindset is important.

18:52 – Kanemaru shows a keyboard mat in a Denmark elementary school, which kids jump on — but eventually they get familiar with a keybaord layout, very early in life.

18:56 – Kumagai: My impression of the past two days is that we can rediscover Japan’s strengths. We have good design capabilities for example. Regarding the tax system, I’m not sure if I can be accurate on this topic, but we focused a lot on fundraising before. Overall it is really hard to raise funds in Japan … funding should be smoother.

19:01 – Joi speaking of foundation work in the US (Knight, MacArthur). In the US foundations can invest in civic startups, or startups that benefit society. We don’t really have this term ‘civics’ in Japan, and I think that’s very symbolic.

19:04 – Fujita: This summit has been a dream of Mr. Mikitani since we established JANE and I think it has been successful. Yesterday Prime Minister Abe came, and we met him twice yesterday. How can government support entrepreneurship? The public has to know they are supporting about it. … With PM Abe, there is a new monetary policy and a strong message of support for entrepreneurs. But we need to see actions, such as changes in policies. Startups bring new ideas, new hires. As a CEO we say that we will do hackathons and new ideas, and we have places like Silicon Valley where the culture nourtures such ideas. … The government should act upon their messages, so for example making an entrepreneurship center for Asia in Tokyo, or a place where engineers can be educated, or something like that.

19:09 – Ishida: Entrepreneurs can be very solitary and if you have problems you can’t really whine to your team. But if we have any environment where entrepreneurs can come together and feel safe, this would be good. … From my standpoint, I’m on the board of JANE, and we hope to think more broadly, not just IT — but also things like energy. The situation is important and I think entrepreneurship can help. We want to have a broader scope in entrepreneurship so Japan can rise again.

Japan New Economy Summit: Roles of entrepreneurs and venture capitals in disruptive innovation

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This is part of our coverage of the Japan New Economy Summit happening in Tokyo. See previous updates here. Participants in the fourth session of the day, on the role of entrepreneurs and venture capitals, are as follows: Phil Libin (CEO, Evernote cooperation) Josh James (Founder and CEO, Domo) Derek Collison (Founder & CEO, Apcera) Katsujin David Chao (Co-Founder and General Partner, DCM) George Kellerman (Partner, 500 Startups) Moderator: Daisuke Iwase (Co-Founder / Representative Director, Lifenet Insurance Company) 15:24 – Phil: At Evernote we never set out to disrupt anything. We set out to make a second brain. We rejected the idea of business as a zero sum game, where there’s a winner and a loser. There’s much talk of business as a zero sum game, with sports analogies or fighting analogies — but I don’t think business or entrepreneurship has to be like a sport. More than anything else, it’s more like art or music. It doesn’t matter who came before you, there’s always something new you can contribute. 15:29 – Phil: We had maybe the world’s worst VC pitch at Evernote. I would say to VCs that we have a way to remember things, it was free, and…

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This is part of our coverage of the Japan New Economy Summit happening in Tokyo. See previous updates here.

Participants in the fourth session of the day, on the role of entrepreneurs and venture capitals, are as follows:

  • Phil Libin (CEO, Evernote cooperation)
  • Josh James (Founder and CEO, Domo)
  • Derek Collison (Founder & CEO, Apcera)
  • Katsujin David Chao (Co-Founder and General Partner, DCM)
  • George Kellerman (Partner, 500 Startups)
  • Moderator: Daisuke Iwase (Co-Founder / Representative Director, Lifenet Insurance Company)

15:24 – Phil: At Evernote we never set out to disrupt anything. We set out to make a second brain. We rejected the idea of business as a zero sum game, where there’s a winner and a loser. There’s much talk of business as a zero sum game, with sports analogies or fighting analogies — but I don’t think business or entrepreneurship has to be like a sport. More than anything else, it’s more like art or music. It doesn’t matter who came before you, there’s always something new you can contribute.

15:29 – Phil: We had maybe the world’s worst VC pitch at Evernote. I would say to VCs that we have a way to remember things, it was free, and please give me $10 million. And most would kick me out.

15:30 – Phil: At Evernote we were deeply inspired by Japan. About 20% of our users and 30% of our revenue comes from Japan. The Japanese aesthetic really influences us. We have said from the beginning that we want to make it a 100 year startup, and that was influenced by Japan. Japan understands this idea of long term thinking, and we hope to combine that with the best of Silicon Valley.

15:34 – James speaks some Japanese, then describes about building his company in Utah, saying that it was very difficult to build a Silicon Valley-like company. Maybe Tokyo is the same he says. In Utah 15 years ago, the VCs thought of themselves as better than the entrepreneurs. That made things very challenging, because it felt like they were taking advantage of you. The Silicon Valley is great because everyone is respected and viewed the same.

15:37 – For Domo, we raised $130 million, are building the company as fast as we can. … One thing that we figured out is that VCs want to be inspired. I want to be able to look back on Omniture as that cute little company we did before Domo.

15:41 – Derek describes being one of the few people at this conference whose company has not seen crazy growth yet. Describes driving out to Silicon Valley, living in his car, and getting a job. … What Silicon Valley offers is an environment where you have more reasons to try something than not.

15:49 – George talks a little about 500 startups, which has invested in 450 companies — 10 in Japan. People ask how did you invest in so many companies in so many countries. We have a global team.

15:51 – The challenge is around the accelerating speed of technology. If you have smartphone, anybody can quickly exchange information with people around the world. So the change in Japan should accelerate. You have to speed up. If you don’t speed up you will lose.

15:55 – Josh: Many people think the first thing they have to do is raise money, but there are lots of ways to do that. There are lots of customers that are willing to invest in your product. … I think my favorite word is ‘no,’ because it is so motivating.

15:58 – George: Many VCs in Japan have finance backgrounds, but elsewhere we’re seeing a shift to ones with operational backgrounds.

15:59 – Phil: We’ve gotten much value from our VCs and partners. Our initial investment came from Japan, from Docomo capital, and from Russia and from Canada. It was very non-traditional. What they all had in common was that they all loved Evernote. So when Silicon Valley VCs wouldn’t give us money, it was VCs elsewhere who loved the product. But later on when they came around, we could be very selective about the investors we picked, to ensure they had the same long term vision.

16:02 – I think the startup world right now is very different from 5 or 10 years ago. It’s a meritocracy. 10 years ago, the product wasn’t the most important thing. All the other stuff like contacts, connection, and marketing was important. Now all of that has changed. There is basically no friction left for great products.

16:04 – Try to think the way VCs would think. How are you going to convince them? They aren’t in the business of losing money just to lose money. It’s a business.

16:07 – David Chao: When I became a VC in the US, I thought VCs and entrepreneurs should be like a husband and wife, going through good times and bad times together. But as someone said before, you much have a shared vision.

16:10 – Phil: I’m super optimistic about Japan, it’s why I’m here, it’s why we invested in Japan. Japan has a giant disconnect between how the country perceives itself and how outside Japan sees the country. Everyone outside Japan, everyone thinks Japan is a magical place. I come to Japan, and all the conversation is about ‘What’s wrong with Japan’ — and there’s a big mismatch between that and how the world sees it. When people talk about China, there’s some good and some back, but when you go there, everyone is positive. For whatever reason, Japan is more negative about themselves than other people are. I think Japan is on the verge of an entrepreneurial renaissance. You don’t need so much money to startup these days. The most important thing is attention to design and details, and Japan does that well. The boundaries to export to the rest of the world are lower than ever before, so I think Japan is on the verge of a major renaissance, and that’s why we’re here — we’re betting on it.

16:21 – Phil: I’ not sure if Japanese entrepreneurs need to be more aggressive, I don’t think we need more assholes. Being an entrepreneurs is a quest, it has to be epic. The secret to succeeding is to get people to join with you, and to communicate why your idea needs to exist. In Japan sometimes people are a little less willing to express this. I do see a lack of passion in business. Japan should treat entrepreneurship with the same passion it shows to food, fashion, and culture.

16:25 – I spoke with Matz about Ruby, and I was talking about how talented the people in Japan were. I often ask people here why they don’t start a company, and they say ‘no no, I could never do that’. In Silicon Valley you run into people who think they can solve world hunger. I think that’s one thing that Silicon Valley does well, it’s an unrivalled optimism. And I think Japan is pushing to get to that place, and that’s a great thing.

16:30 – George: The success of Japan matters to us. George asks entrepreneurs in the audience to stand up. Asks everyone sitting down to look at these people, says these people are the future of Japan. “You really must celebrate them.” Says these people are the nails that get beaten down, so support them!

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Japan New Economy Summit: New trends in disruptive innovation

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This is part of our coverage of the Japan New Economy Summit happening in Tokyo. See previous updates here. Participants in the third session of the day, on new trends in disruptive innovation, are as follows: Brian Chesky (CEO, Airbnb) Travis Kalanik (CEO, Uber Technologies, Inc.) Gary Swart (CEO, oDesk) Jason Goldberg (Founder and CEO, Fab) Moderator: Akio Tanaka (Co-Founder & Managing Partner, Infinity Venture Partners) 13:41 – Brian from Airbnb explains Airbnb to Japanese crowd. 13:48 – Brian says 100,000 people are styaing on Airbnb every night. Hilton has about five times that, but too much longer to grow! For Airbnb, the last year represents the majority of its growth. 13:48 – Travis explains his Uber car service. Says it cost more than a taxi, but is very reliable and efficient. Launched in June 2010, 240 employees (across more than 30 cities). They partner with local limousine and sedan companies. They recently launched in Singapore, but Seoul and Taipei coming soon. 13:51 – Travis: We could love to be in Japan, but given the regulatory environment we haven’t been able to find a way to do that. 13:52 – Travis: Just because we are legal, it doesn’t mean the…

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This is part of our coverage of the Japan New Economy Summit happening in Tokyo. See previous updates here.

Participants in the third session of the day, on new trends in disruptive innovation, are as follows:

  • Brian Chesky (CEO, Airbnb)
  • Travis Kalanik (CEO, Uber Technologies, Inc.)
  • Gary Swart (CEO, oDesk)
  • Jason Goldberg (Founder and CEO, Fab)
  • Moderator: Akio Tanaka (Co-Founder & Managing Partner, Infinity Venture Partners)

13:41 – Brian from Airbnb explains Airbnb to Japanese crowd.

13:48 – Brian says 100,000 people are styaing on Airbnb every night. Hilton has about five times that, but too much longer to grow! For Airbnb, the last
year represents the majority of its growth.

13:48 – Travis explains his Uber car service. Says it cost more than a taxi, but is very reliable and efficient. Launched in June 2010, 240 employees (across more than 30 cities). They partner with local limousine and sedan companies. They recently launched in Singapore, but Seoul and Taipei coming soon.

13:51 – Travis: We could love to be in Japan, but given the regulatory environment we haven’t been able to find a way to do that.

13:52 – Travis: Just because we are legal, it doesn’t mean the taxi industry is happy to see us. Essentially the regulators start to protect the people they are supposed to regulate.

13:54 – Travis: In Tokyo they fix the prices on private car services at 5540 yen. There are something like 90 different zones with different minimum fares, different rules. We are in cities all over the world and we haven’t seen anything like this. The government has essentially said that only rich people are able to get car service.

13:56 – Travis: These laws are set up to protect the taxi’s and your city is worse off because of it. In order for us to connect you to a car service through an app, we have to become a licensed travel guide. We have to hire certified travel guides. I don’t know why. They’re just trying to make it hard.

13:59 – Gary gives a brief introduction to oDesk.

14:01 – Gary: The world’s best companies should have access to the world’s best workers at any given time. We are a global company with 3.2 million freelancers, 1.6 million jobs posted in 2012.

14:07 – Gary says that one in three workers will be hired online by 2020.

14:08 – Jason gives a quick introduction to Fab, which he describes as the world’s best marketplace for design. Curated design as a lifestyle experience.

14:10 – Jason: FAB didn’t exist a year ago, and we’re going to have $250 million in sales in its second year of business.

14:11 – Jason: In 2010, Fab was an entirely different company, a social network, sort of a gay yelp. In 2011, they were the gay Groupon. In February last year, Jason said to his co-founder “This isn’t fucking working.”

14:14 – Fab has 13 million people, 6 million products sold, 33% of sales on mobile. 2/3 of sales are from repeat customers. 10% of sales is art, 10% of sales is jewelry. There are about 15000 different products on Fab today.

14:17 – Jason: We have a sign on the way at Fab offices that says ‘Make Mistakes’ — and this is core to entrepreneurship. Our job every day is to reimagine, reinvent. I wake up every single day fearing that we will go bankrupt, and that’s what keeps us driven.

14:19 – Brian: Everyone thought what we were doing was absolutely crazy. They said “That’s the most absurd idea, no one will let strangers into their home.

14:21 – Gary: Experience is what you get when you don’t get all the other things you want. Tell a story about borrowing money from his father in law to go towards a failed business. But he says he is better for the experience.

14:25 – Jason notes his investor says that the best time to invest in an entrepreneur is right after a loss.

14:31 – Jason: I really believe in the motto that you should fail fast. … You can’t iterate your way to a business model. You shouldn’t hold on to something just because you were doing.

14:32 – Travis disagrees: When you’ve lost believe in what you’re doing, that’s when it’s time to give up.

14:43 – Travis: How vulnerable are regulators to be persuaded by a slow growing industry… That’s the first sign that bad laws are going to be made. What is the legal construct to ensure that doesn’t happen. … There can be laws in certain cities/countries, where anti-competitive laws are not allowed to be made. And in other places regulators protecting an industry is totally ok. … What we find in most American cities is that the laws are in the right place. But you still have regulators that protect the industries they regulate. In Japan we have found that the laws are not in the right place. We have helped in changing laws in DC, and in New York. … We are trying for a law in Miami that will open the city to Uber, because right now we aren’t there. Here in Japan we are probably going to have to find a way to work around regulation, or to change the law so we are allowed to work.

Japan New Economy Summit: How can Japan produce its own disruptive innovations?

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This is part of our coverage of the Japan New Economy Summit happening in Tokyo. See previous updates here. Panelists Joichi Ito (Director, MIT Media Lab) Akira Morikawa (CEO, LINE Corporation) Yoshikazu Tanaka (Founder and CEO, GREE, Inc.) Yukihiro “Matz” Matsumoto (Chairman, Ruby Association) Masatoshi Kumagai (Founder&Group CEO, GMO Internet Group) Moderator Waichi Sekiguchi (Editorial Writer, Nikkei Inc.) Comments below are paraphrased from the provided translations. 11:17 – On recent internet trends and changes – Joi: I want to start with the word innovation, because I think creativity is key as well. Japan was once strong and now it is greatly different. Everything was moving slow before and that’s when Japan was strong. … But after the internet, the rules that everyone was anticipated [changed everything]. When there is a concentrated control, Japan excels. But with the internet, this has changed. 11:21 – Joi speaking of agility, cites YouTube as an example. Most of the companies winning right now have changed their initial concept. So agility is key. 11:23 – Japan is known for craftmanship, but I think it’s important to have more robust plans in place, and if that’s the case, there are restrictions to how disruptive you can…

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This is part of our coverage of the Japan New Economy Summit happening in Tokyo. See previous updates here.

Panelists

Joichi Ito (Director, MIT Media Lab)
Akira Morikawa (CEO, LINE Corporation)
Yoshikazu Tanaka (Founder and CEO, GREE, Inc.)
Yukihiro “Matz” Matsumoto (Chairman, Ruby Association)
Masatoshi Kumagai (Founder&Group CEO, GMO Internet Group)

Moderator

  • Waichi Sekiguchi (Editorial Writer, Nikkei Inc.)

Comments below are paraphrased from the provided translations.

11:17 – On recent internet trends and changes – Joi: I want to start with the word innovation, because I think creativity is key as well. Japan was once strong and now it is greatly different. Everything was moving slow before and that’s when Japan was strong. … But after the internet, the rules that everyone was anticipated [changed everything]. When there is a concentrated control, Japan excels. But with the internet, this has changed.

11:21 – Joi speaking of agility, cites YouTube as an example. Most of the companies winning right now have changed their initial concept. So agility is key.

11:23 – Japan is known for craftmanship, but I think it’s important to have more robust plans in place, and if that’s the case, there are restrictions to how disruptive you can be. At MIT Lab, they have total freedom to study whatever they want without my approval. It’s not about profitablity or outcomes, because if you know this in advance, then it’s not disruptive. You maybe set the basic direction, but all the details you have to decide as you go.

11:27 – Mr Morikawa of Line speaking now.

11:28 – We have 140 million users, 45 million in Japan. Loved in over 230 countries. 15 million in Taiwan and Thailand, 10 million in Spain. We converted from a communication tool into a platform. We are creating an ecosystem with games, manga, and other contents.

11:31 – Japanese people love plans. But I thought it would be good to not announce our strategy. Japanese companies love to announce strategies. We don’t. People get concerned because we don’t have any plans, but from that vagueness we can create a tension that in order to survive we have to do something…

11:33 – Tanaka-san of GREE speaking now.

11:34 – Mr. Tanaka cites lessons learned from Mikitani-san in the early days.

11:37 – Regarding globalization, we are the fastest growing company in the San Francisco area, with about 2500 employees, and 40% not from Japan.

11:38 – Matz: Did I make a business model to create Ruby? No. I created it by myself. I had some spare time from work, and developed it. I thought it the documentation was in Japanese only Japanese could use it. I had an offer from an American who said he could write a book on it, and that’s how it got popular. I didn’t expect it to be a big hit. As Joi said, we can’t predict anything in the internet era. The speed of change is so fast, and is getting even faster.

11:40 – We saw how fast Line has grown. We are living in an era where it could take only one or two years to change the world. If you want to change the world, we should let these people move from the company working style, so we don’t impose an obstacle to those who want to change the world.

11:44 – Kumagai: At GMO internet we have 3200 employees, and 1000 engineers and creators. In 1995 we started our business and it has been 18 years since. Our domain name service, Onamae, is the biggest portion of our revenue. We also have shopping cart services, and media or internet advertising, as well as a net insurance business.

11:47 – It’s very low risk to fail. When Tanaka-san created GREE, VCs wanted to invest. They asked for a business plan, and he didn’t have one. He said, if you want to invest in me, you should write the business plan.

11:48 – For success on the internet, there are two important things: speed, and a willingness to take the risk. … I think we have a mid-level sort of scale in business, and we don’t have the rush to expand.

11:50 – Joi: Who drew pictures in kindergarden? [Lots of hands raised] Who draws pictures right now? [not many] When you become an adult, it’s really a minority of people who spend time creatively.

11:58 – Joi: In our lab, 50% of people are foreigners. Singapore is similar, in that it is very proactive in issuing visas to talented people. … In Japan, not only should we give visas, but we should offer something more attractive.

12:00 – Matz: Is it really necessary to have disrupted innovation from Japan? If we have innovation from Google that makes our lives better, isn’t that good? If we talk about globalization, why focus on having it from Japan. Is it loyalty?

12:03 – Matz: If I have to point out a difference between Japanese and American engineers, Japanese ones are paid much less. And that’s something I’d like to call into question.

12:07 – Morikawa: At Line we aren’t trying to innovate, but what’s important is to see how fast we can provide customers what they want.

12:10 – Joi: The companies that try to be innovative in Japan, don’t survive — the companies that try to succeed on a global scale survive.

Japan New Economy Summit: Panel on Innovation

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At the Japan New Economy Summit, Rakuten CEO Hiroshi Mikitani moderated a panel on disruptive innovation. Participants included: Andy Rubin (former SVP, Google) Niklas Zennström (CEO, Atomico / Co-Founder, Skype) Ben Silbermann (Co-Founder and CEO, Pinterest) Jack Dorsey (Co-Founder and CEO, Square / Co-Founder of Twitter) 10:29 – Andy Rubin: It kinda surprises me that Android was so successful in Japan. Typically Japan and its culture has a broad understanding of ecosystems. i-mode was the first such ecosystem, and it was easy for OEMs and third party develoers to adopt Android from an ecosystem mentality. 10:34 – Did the Silicon Valley ecosystem help you? Ben: For me it absolutely was, but I don’t think that means you can’t start a company anywhere. 10:36 – Can disruptive innovation be sustainable long term? Andy: The industry is going to react to either compete or adapt. … As time goes on and new ecosystems are created, it’s the job of legacy organizations to be open minded. You can’t be close minded and expect to survive. 10:37 – Jack: I don’t actually like the word ‘disruption’. … I think the really successful companies are not disruptive by nature – though that may occur —…

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At the Japan New Economy Summit, Rakuten CEO Hiroshi Mikitani moderated a panel on disruptive innovation. Participants included:

  • Andy Rubin (former SVP, Google)
  • Niklas Zennström (CEO, Atomico / Co-Founder, Skype)
  • Ben Silbermann (Co-Founder and CEO, Pinterest)
  • Jack Dorsey (Co-Founder and CEO, Square / Co-Founder of Twitter)

10:29 – Andy Rubin: It kinda surprises me that Android was so successful in Japan. Typically Japan and its culture has a broad understanding of ecosystems. i-mode was the first such ecosystem, and it was easy for OEMs and third party develoers to adopt Android from an ecosystem mentality.

10:34 – Did the Silicon Valley ecosystem help you? Ben: For me it absolutely was, but I don’t think that means you can’t start a company anywhere.

10:36 – Can disruptive innovation be sustainable long term? Andy: The industry is going to react to either compete or adapt. … As time goes on and new ecosystems are created, it’s the job of legacy organizations to be open minded. You can’t be close minded and expect to survive.

10:37 – Jack: I don’t actually like the word ‘disruption’. … I think the really successful companies are not disruptive by nature – though that may occur — but it’s a deep vision about what people want to use. It’s about being focused on building something you want to see in the world. It’s about recognizing these intersections ahead of us.

10:40 – Ben: Pinterest had a very poor start, but it was a better start than anything I had started before. Other people weren’t excited, but me and my friends were very excited that people were using things we had made. That’s a great feeling.

10:42 – Niklas: You need to be committed, and when people tell you its not going to work, you have to believe in what you do. It’s imporant to have co-founders and a strong team, so you can encourage each other in really difficult times.

10:43 – Advice to Japanese entrepreneurs:

Andy – A lot of times when doing business in Japan I hear Japan consumer is different, but I think its not that different.

Jack quotes William Gibson: “The future is already here, it’s just not evenly distributed.” You need to get it out of your head and build it. It goes back to what do you want to see in the world and why can’t this exist. It’s the easiest question to ask but the hardest to answer.

Ben: Imagine if people said to people who wanted to be doctors “Oh my god, what if you fail”. If you meet someone trying to success you should encourage them, that maybe they can go out and do it.

Niklas: You can find so many reasons why you shouldn’t do something. If it doesn’t work, so what? You have gained an experience and you have tried it. … Just go out and try things and don’t be afraid of failure because that’s the best learning experience. Think about building for the global market. Why develop for just domestic market? It’s important to learn foreign language and to travel (He cites his past travel experiences which widened his horizons and thinking.)

Japan New Economy Summit: What is Disruptive Innovation?

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The Japan New Economic Summitis kicking off in Tokyo this morning. We plan to bring you some updates throughout the day [1]. So stay tuned. Opening Speech: Hiroshi Mikitani (Chairman and CEO, Rakuten, Inc.) Keynote Speech: Andy Rubin (former SVP, Google) Niklas Zennström (CEO, Atomico / Co-Founder, Skype) Ben Silbermann (Co-Founder and CEO, Pinterest) Jack Dorsey (Co-Founder and CEO, Square / Co-Founder of Twitter) 9:09 -Opening remarks from Rakuten CEO Mikitani. [Plays video message from prime minister] 9:15 – Mikitani: We need to be leading in innovation. We know we have great technology in Japan, but we have not been able to implement that as products. … We want to connect Japanese technology with global entrepreneurship. 9:20 – Mikitani introduces session 1, with Andy Rubin, Jack Dorsey, Ben Silvermann, Niklas Zennstrom. 9:23 – Andy Rubin on stage. 9:23 – Andy speaking about investor presentation for his Android company way back in the day. Their first VC presentation was a platform for digital cameras. In the beginning, the team was mostly engineers, with a product idea. 9:26 – Andy talks about the opportunity they saw at the time for a smart camera concept, where third party devs could create new apps…

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The Japan New Economic Summitis kicking off in Tokyo this morning. We plan to bring you some updates throughout the day [1]. So stay tuned.

  • Opening Speech: Hiroshi Mikitani (Chairman and CEO, Rakuten, Inc.)
  • Keynote Speech: Andy Rubin (former SVP, Google)
  • Niklas Zennström (CEO, Atomico / Co-Founder, Skype)
  • Ben Silbermann (Co-Founder and CEO, Pinterest)
  • Jack Dorsey (Co-Founder and CEO, Square / Co-Founder of Twitter)

9:09 -Opening remarks from Rakuten CEO Mikitani. [Plays video message from prime minister]

9:15 – Mikitani: We need to be leading in innovation. We know we have great technology in Japan, but we have not been able to implement that as products. … We want to connect Japanese technology with global entrepreneurship.

9:20 – Mikitani introduces session 1, with Andy Rubin, Jack Dorsey, Ben Silvermann, Niklas Zennstrom.

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9:23 – Andy Rubin on stage.

9:23 – Andy speaking about investor presentation for his Android company way back in the day. Their first VC presentation was a platform for digital cameras. In the beginning, the team was mostly engineers, with a product idea.

9:26 – Andy talks about the opportunity they saw at the time for a smart camera concept, where third party devs could create new apps for cameras. It wasn’t just an operating system, but we envisioned it being connected to the cloud with access to the internet.

9:27 – That was Android for digital cameras. Andy moves on to second iteration of their VC presentation, which was Android for cell phones. Founding team was a little more broad, with some expertise in marketing.

9:30 – Andy says in 2005 he wasn’t worried about Microsoft. They positioned Android between enterprise and low end. They knew if they wanted to move up or down later on, they could. The middle game them the most flexibility.

9:32 – [Speaking of shift from camera to smartphone] You have to be flexible, and if your business doesn’t work, you have to change. You have to make decisions quickly, and change direction instantly.

9:36 – After the Google acquisition, the services business model was advertising.

9:38 – Japan is the most interesting market from an app revenue basis.

9:39 – Andy say that Puzzles & Dragons in-app purchases caused them to have to make changes to their infrastructure to accomodate so many in app purchases.

9:40 – Mikitani introduces Jack Dorsey.

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9:42 – Jack shows a video of real time visualization of Tweets during the earthquake.

9:42 – We started Twitter in the US and our first major market was Japan. It has been a major success here.

9:43 – Like Twitter made communication easy, Square makes payments and commerce easy.

9:45 – Jack speaking about early development of Square. Says its not just for individuals, and have found users in nearly every form of commerce. Wherever commerce is happening, Square is there. Not just in metro areas, but all over the country. Many new technologies hover around San Francisco, but we are all over the country. [Shows a map of US, with hotspots everywhere.]

9:49 – Jack demos Square with Mikitani-san’s credit card. Asks for a tip. (below)

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9:53 – Jack says cites a small coffee house a a Square success stories. Also cites Starbucks, a Square partner. Good for big and small businesses — both can use the exact same tool. People compete on the merit of their ideas.

9:55 – It’s not just about payments, but it’s the activity between the buyer and seller. It’s being able to give them a fast experience, because with speed, the technology disappears. Technology is best when it completely disappears, when it is additive.

9:57 – Mikitani-san introduces Ben Silvermann of Pinterest.

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10:01 – We thought it would be cool to share our collections online. I left Google, we got a tiny office. And we started building. It started small with a few dozen users, then a few thousand. What was special was that just by pinning things you could also find other people with the same interests as you. It connects people according to their points of view in the world.

10:06 – I think there’s something beautiful the fact that you don’t have to live in Japan to love anime, you don’t have to live in California to love skateboarding.

10:09 – Niklas Zennström now speaking on stage.

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10:09 Usually disruption is a seismic shift in functionality. It’s usually done by outsiders. It’s hard for industry insiders to be a disrupter.

10:10 – Sometimes a disrupted company can be too disrupted, and that’s something I experienced with Kazaa. Unfortunately the incumbent record industry and movie studios were not ready for that, and we could not survive in that space. We were unable to create a sustainable business model

10:12 – Disruption is about making something that is easy to use, and simplifies everything.

10:16 – A third of international phone calls are made with Skype.

10:18 – Gengo is disrupting translation services. Before you would send text to a translation agency, and they send it back to you. Gengo uses the internet to crowdsource translation among freelance translators, and give you maybe a 90% cheaper price, a much faster service… And if gives people with language skills to fulfill these translations requests. It’s a truly disruptive service.

10:22 – Another example is Halo, an app that you have on your smartphone that you can use to hail taxis. It connects drivers and customers wherever they are. It’s beneficial for customers to find taxis, but for drivers it enables business.

10:23 – We heard Andy speak of iteration, and very rarely is disruption just writing a business plan and executing it. But many times, the road is just not a straight line and you need to iterate, and fail fast. If something is not working, do a course correction and make another iteration. But as long as you have a long term vision you can be successful. If an idea doesn’t work out it doesn’t mean that you have failed. … In this economy we should encourage people who create disruptive businesses.


  1. Quotes are not verbatim, but are pretty close.  ↩