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Japan’s DeployGate, test marketing tool for mobile developers, taking on the US market

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See the original story in Japanese. Japan’s DeployGate, offering a test marketing tool for smartphone app development under the same name, announced last month that it will establish a US subsidiary. DeployGate provides a testing and marketing function that allows mobile developers to distribute beta version of their apps to testing users and collects feedbacks from them before the official launch. Spun off from Japanese internet company Mixi (TSE:2121) just a year ago, DeployGate has been providing this service for more than three years. Currently, it proposes service plans for individuals or SMEs (small and medium-sized enterprises) as well as the ones for big companies managing multiple apps or many developers involved. It has been adopted by various Japanese internet companies such as Mixi, Recruit (TSE: 6098) and Cookpad (TSE: 2193), in addition to some major game developers. Together with AppBroadCast, a Japanese media company focused on helping mobile gaming developers reach potential users, DeployGate released a test marketing specialized service for these developers called SakiPre. Conventionally, development of console games often required prolongation in order to raise the degree of perfection thoroughly because user reactions or feedbacks could be obtained only after the launch. However, as the game industry…

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See the original story in Japanese.

Japan’s DeployGate, offering a test marketing tool for smartphone app development under the same name, announced last month that it will establish a US subsidiary.

DeployGate provides a testing and marketing function that allows mobile developers to distribute beta version of their apps to testing users and collects feedbacks from them before the official launch. Spun off from Japanese internet company Mixi (TSE:2121) just a year ago, DeployGate has been providing this service for more than three years. Currently, it proposes service plans for individuals or SMEs (small and medium-sized enterprises) as well as the ones for big companies managing multiple apps or many developers involved. It has been adopted by various Japanese internet companies such as Mixi, Recruit (TSE: 6098) and Cookpad (TSE: 2193), in addition to some major game developers.

Together with AppBroadCast, a Japanese media company focused on helping mobile gaming developers reach potential users, DeployGate released a test marketing specialized service for these developers called SakiPre. Conventionally, development of console games often required prolongation in order to raise the degree of perfection thoroughly because user reactions or feedbacks could be obtained only after the launch. However, as the game industry gradually shifts toward the mobile field, it has realized a new development method which facilitates beta testing so that games are elaborated on by both developers and consumers, or sales promotion conducted before the launch.

DeployGate CEO Yuki Fujisaki commented on the positive response for their product:

Recently, people in the game business often tell me that they have been using DeployGate. The shift toward mobile in the game industry had much influence on DeployGate in providing them a new development environment.

The number of consumers who had downloaded apps from Saki-Pre has already exceeded 40,000. Also from clients, we have been receiving testimonials such as “it became possible to predict whether the game will be a big hit or not before launch” and “for a game which scored more than 3.5 at the Saki-Pre questionnaire, an average of 3.9 on GooglePlay store can be expected” as well as “since the response rate of Saki-Pre participants is more than 30%, points to be improved can be pinpointed at the last minute for the launch.”

Moreover, the company has started providing linking functions with business chat tools such as Slack, Hipchat and Chatwork since July of 2015 for easier communication within companies that makes feedbacks for development smoother as well. They were nominated for CEDEC Awards 2015 in August, followed by having spread its service steadily among global developer communities while participating in conferences in the US such as WWDC or Google I/O as well as holding meetups in tandem with Crittercism, a crash reporting tool startup in San Francisco. The team had been communicating closely with developers at Crittercism or Github, and emphasizing service development for developers from a global perspective.

The service is currently being utilized in about 100 countries. Even at launch, developers with diverse backgrounds such as Americans, Europeans and Scandinavians had used it, while only half of the users were Japanese. Since starting the service for Android first, it has gained esteem from developers in countries with much Android share, like Brazil.

COO Kazuto Yasuda looks back on the first year:

We spent most of the year enhancing the business core. Thankfully we have finished the first period of second year in the black, and have been organizing systems for management and customer supports.

In this situation, the team felt the need for local bases to gain customer support and brush up the product leveraging opinions from local developers as reference for service plans aimed at enterprises. As the first step to global expansion, they announced the establishment of the US while appointing Yasuda as its CEO.

Also the team aims at function expansion while cooperating with other service operators for developers that are under consideration. These days, the service is being enhanced under the theme of ‘how much the development environment for app developers can be simplified’ such as implementation of automated building function from source codes,  called Dg Command. These updates can be checked out on the DeployGate blog.

The team is intended to continue operating their business on a bootstrap budget because they already have a good sales prospect and want to more focus on team building, investigating users’ needs, improving the product and user support.

To improve the product upon hearing feedbacks from developers using it directly, the company will set up an independent office this spring to make it easier to hold user meetups periodically. In addition to the three founders, the company has recently acquired new developers and designers, plus customer support representatives who work remotely from the office.

Fujisaki concluded:

DeployGate has grown as a tool essential for developers. Since there is substantial need not only in the IT industry but also in the game industry, many companies and developers are beginning to understand the importance of pre-launch test marketing.

By giving them more opportunities to communicate between developers and their users through our tool, we want to help developers continue developing apps that meet users’ expectations.

Translated by Taijiro Takeda
Edited by “Tex” Pomeroy

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The DeployGate management team: From left, COO Yasuda the second one, and CEO Fujisaki the third.

UI Scope teams up with DeployGate to create a one-stop app testing solution

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    See the original story in Japanese. We frequently hear words like ‘usability’ or ’user experience”, but still very few developers have conducted user tests for their apps. So says Daisuke Hiraishi, the CEO of InnoBeta Inc., the up-and-coming startup behind the crowdsourced app testing service UIScope. Innnobeta announced today that it would be partnering with DeployGate, a smartphone app test platform run by Japanese social network operator Mixi. As we mentioned in our previous feature interview, DeployGate has acquired users from over 93 countries and been used for testing more than 4,000 apps worldwide. With this integration with DeployGate, Innobeta provides a one-stop service to be known by the name of ‘DeployGate Scope.’ It allows developers to provide crowdsourced usability testing not only for live apps but also for prototypes still under development. UI Scope was launched last October, and its team consists of three full-time workers, a freelance designer, and an engineer (who is attending grad school). The CEO Hiraishi used the bulletin board service WishScope to invite potential co-workers, including his CTO Takakiyo Aritaka. They’ve had been running a design-oriented app service, but faced many issues in the process of user testing. That experience made them…

 

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DeployGate + UI Scope = Dgscope

 


See the original story in Japanese.

We frequently hear words like ‘usability’ or ’user experience”, but still very few developers have conducted user tests for their apps.

So says Daisuke Hiraishi, the CEO of InnoBeta Inc., the up-and-coming startup behind the crowdsourced app testing service UIScope. Innnobeta announced today that it would be partnering with DeployGate, a smartphone app test platform run by Japanese social network operator Mixi. As we mentioned in our previous feature interview, DeployGate has acquired users from over 93 countries and been used for testing more than 4,000 apps worldwide.

With this integration with DeployGate, Innobeta provides a one-stop service to be known by the name of ‘DeployGate Scope.’ It allows developers to provide crowdsourced usability testing not only for live apps but also for prototypes still under development.

UI Scope was launched last October, and its team consists of three full-time workers, a freelance designer, and an engineer (who is attending grad school). The CEO Hiraishi used the bulletin board service WishScope to invite potential co-workers, including his CTO Takakiyo Aritaka. They’ve had been running a design-oriented app service, but faced many issues in the process of user testing. That experience made them realize that many app developers were likely facing the same problem. And this led to them to eventually launch the crowdsourced usability testing service, making use of a pool of testers to provide feedback to developers and designers.

Similar services exist, but there’s no testing service specifically focused on testing for smartphone apps. The majority of the startup’s clients are big Japanese companies such as Recruit or NEC Biglobe, but users from startups also on the rise.

Since launch last October, the service was used for 200 projects by 40 companies. 70% of developers have the service to get feedback on upgrades for their apps, and the rest are for testing initial releases.

In terms of specifying the layer of testers you want to ask, you may choose them according to age, gender. You can also select testers by other criteria, such as people who have tried out a specific service, or even someone who has recently traveled to a certain place. On average, every case takes about one week and with 10 testers. According to global measurement company Nielsen Jakob Nielsen, a test conducted with 10 five people is enough to find and identify 80% of all problems [1].

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Mixi’s DeployGate

The testing process is an interesting one. Participating testers will receive a webcam for free from UI Scope. Testers are requested to record their testing task, speaking their impressions as they proceed step-by-step. By collecting those recorded videos, you can understand how testers thought and felt, why they pressed a certain button, or why they abandoned a screen on the app. These videos will then be passed on to clients. Pricing is 3,000 yen for testing, and clients will pay 15,000 yen on average, typically asking for around 5 testers. Analysis reports are also available as an additional option.

Strict requirements for testers

More than 4,000 people have signed up for the service to be testers. The startup is devising ways to get more applicants, although they have a very strict filtering process for those who want to be qualified testers. Potential testers receive two to three dummy tests a week, and only are few of them who yield good results and display a certain literacy level will finally qualify. After that they can can receive 500 yen compensation every time they finish a testing task. When compensation reaches 2,000 yen, it will be transferred to your bank account.

Housewives were invited to be testers through the startup’s ‘invite your friend’ campaign, and many students have signed up through an introduction from the startup’s partner companies. UI Scope has also partnered with Mamion, a chain operating PC training courses for the elderly, thus succeeding in acquiring some older testers as well. This broad variety of testers helps the startup to receive many testing orders from a wide range of companies.

For future problems they want to solve, Mr. Hiraishi further explains:

We need to some time to educate developers on the necessity of the usability testing. That’s why we’re organizing events like the “Smartphone Design Conference”. For usability testing, it usually requires 10 to 15 minutes for a testing case. Conducting the case with 10 testers, that means 100 minutes at least. We want to improve the service so that it allows users to see each [step] of the testing task. We look into providing more specifications about our testers, so that our clients will be able to conduct more targeted tests.

For now, most testings are conducted at home, but the startup is planning to develop an environment where people can do tests outside their home (useful for testing GPS-enabled apps, for example) and real-time testing (for testing social network apps). For developers who would like to try out the service, UI Scope is giving a 50% discount until the end of this month.

The company previously raised 5 million yen (about $53,800) from Movida Japan, and has acquired 120 developers and 2500 testers during the last six months. The video below will give you a better idea of how the service works.


  1. Thanks to @david_z on Twitter for the error report! Much appreciated.  ↩

Japan’s DeployGate aspires to be a standard tool for Android development

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Japanese social network Mixi (TYO:2121) doesn’t often do business beyond its home market, so I was pretty intrigued recently to get a preview of a relatively new project from its innovation team that is making an effort to go after global users. DeployGate initially launched last year, promising an easier way to distribute test versions of Android applications as part of the development process, all without an SDK. That service is getting an update today, one which expands its focus past just developers, placing more emphasis on the users. With this shift, it moves in on the territory of Test Flight, although its focus is still heavily on the development process. DeployGate initially came about as a result of the Mixi in-house developers scratching their own itch. As the were developing Mixi Android clients they often ran into problems, finding they had a need for easier deployment of apps to test users. DeployGate is the solution they came up with, eventually becoming a product that The Mixi innovation team would ship as a product, spun off from the Mixi development team. The process looks simple enough from a developer’s point of view. Your app is uploaded, and then you can…

L to R: Kenta Imai, Yuki Fujisaki, Kyosuke Inoue
L to R: Kenta Imai, Yuki Fujisaki, Kyosuke Inoue

Japanese social network Mixi (TYO:2121) doesn’t often do business beyond its home market, so I was pretty intrigued recently to get a preview of a relatively new project from its innovation team that is making an effort to go after global users. DeployGate initially launched last year, promising an easier way to distribute test versions of Android applications as part of the development process, all without an SDK. That service is getting an update today, one which expands its focus past just developers, placing more emphasis on the users. With this shift, it moves in on the territory of Test Flight, although its focus is still heavily on the development process.

DeployGate initially came about as a result of the Mixi in-house developers scratching their own itch. As the were developing Mixi Android clients they often ran into problems, finding they had a need for easier deployment of apps to test users. DeployGate is the solution they came up with, eventually becoming a product that The Mixi innovation team would ship as a product, spun off from the Mixi development team.

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The process looks simple enough from a developer’s point of view. Your app is uploaded, and then you can create a unique deployment page (or distribution panel) for that iteration which can then be circulated to whomever you wish, typically via email. It can be password protected too if you like. The amount of users you can reach depends on your payment plan. After deployment over-the-air, a developer can then monitor error and crash reports from the web dashboard (pictured below), push updates, debug remotely, or even cancel privileges remotely if they choose.

The ability to deploy different app versions to different groups means that the newer version of DeployGate makes AB testing a little easier than before.

The new version of DeployGate has a number of new features, most notably a new pricing plan that makes it more accessible to more people. The pricing plans are listed below. As you can see, the new version follows a freemium model, although paid plans are reasonably priced.

Free Lite Pro Biz
Number of apps 4 10 50 100
Number of developers/collaborators 2 5 25 100
Version histories 5 15 100 1000
Devices 20 100 3,000 30,000
Monthly fee (yen) [1] 0 525 3,650 9,975

With this new version, the hope is that developers and marketers will use the free plan and want to do more, eventually upgrading to paid plans. So far the team has mainly used Google Adwords for marketing, so this should give the product an extra push now that more people can try it out. But the advantages for any individual developers are obvious.

The team has high hopes for DeployGate too, saying they want to become the de facto solution for developing Android applications. That’s a lofty goal, but it looks like they have some prominent clients already. So far, notable companies who use DeployGate are Baidu (Japan), Kayac, Zaim [2], and Tokyo Otaku Mode. I’m told that currently the service has enough paid customers to sustain their current ecosystem, and that’s certainly promising.

So far they have users in 90 countries, with 3,400 apps distributed in total. And surprisingly their customers appear to be more global that than I’d have expected from anything associated with Mixi, with 76% of usage in English, and 24% in Japanese.

It will be interesting to see if this service from the innovation team can break free of the stagnation that has been hampering Mixi as a whole in recent years. But with DeployGate, along with the recently launched Nohana camera app, it’s certainly great to see them try.

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  1. In dollars, that’s $8, $45, amd $120.  ↩

  2. Zaim is a made-in-Japan personal finance application which I really like a lot. In the coming weeks I hope to feature it in more detail.  ↩