THE BRIDGE

tag e-commerce

Fancy showing fantastic growth, planning launch in Japan soon

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It was just a little while ago that I heard news that New York-based social commerce service Fancy would soon officially launch in Japan. We recently had a chance to meet Kosaku Yada, the guy who is responsible for making it happen. The ‘boss of Japan’ (the actual title on his business card) told us a little bit about what Fancy has planned for the country in the near future. For those not familiar with it, the social commerce site originally launched all the way back in December of 2010, and has now accumulated over 3 million users. Fancy growth is impressive so far, and just last week the site snatched an all time high of 250,000 new users in a week. Of those 3 million total users, Japan only accounts for a small fraction of them. So why chose Japan as the next market? Culturally, Japanese value design, quality, and attention to details above simply the price of products. The smartphone penetration rate is high, and Japanese users are used to purchasing through their mobile device. Mobile commerce is also a main focus of our business and where more and more of our efforts are headed. So we see…

fancy-ladies-catogory

It was just a little while ago that I heard news that New York-based social commerce service Fancy would soon officially launch in Japan. We recently had a chance to meet Kosaku Yada, the guy who is responsible for making it happen. The ‘boss of Japan’ (the actual title on his business card) told us a little bit about what Fancy has planned for the country in the near future.

For those not familiar with it, the social commerce site originally launched all the way back in December of 2010, and has now accumulated over 3 million users. Fancy growth is impressive so far, and just last week the site snatched an all time high of 250,000 new users in a week.

Of those 3 million total users, Japan only accounts for a small fraction of them. So why chose Japan as the next market?

Culturally, Japanese value design, quality, and attention to details above simply the price of products. The smartphone penetration rate is high, and Japanese users are used to purchasing through their mobile device. Mobile commerce is also a main focus of our business and where more and more of our efforts are headed. So we see a lot of parallels between the Japanese market direction and ours. Although Japanese users are only a small fraction of the current userbase, we think it’s a good match.

When it comes to e-commerce, the Japanese market is filled with domestic players, as well as global giant Amazon, which is almost as common as Rakuten here. Localizing an app is one thing, but localizing an entire commerce experience is another. Fancy plans to overcome the language barrier first and will move on to providing the necessary payment options for Japanese shoppers possibly by partnering with strong local companies.

Fancy is where people come to discover cool things to buy, with 95% of all items on the site available for purchase. But Yada says that there are hopes Fancy might become more than that for Japan, introducing and exporting interesting craftmanship and designs to the rest of the world. Who knows, a small factory in Kyoto with a cool product might find fans around the world if some fan celebrity decides to “Fancy” their item.

Yada explains that Fancy is currently in middle of raising another round of funding with American Express as the lead investor at 26.4 million. The added funds will be used to enhance logistics and customer service as well as arrange the launch in Japan. Fancy also recently announced Google Plus integration with its site allowing users to join more easily.

There were no specifics mentioned about a timeframe for the Japan launch, but as a fan of the site, I can only hope that Japanese users will be able to experience fancy shopping sooner rather than later.

In Japan, there is no escaping Rakuten’s reach

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Rakuten-Ichiba, Japan’s biggest online mall, celebrated its 15th anniversary last May. Rakuten (JSD:4755) originally launched back in May of 1997, with just thirteen online stores. It took them seven years and five months to reach 10,000 stores. Now, the total number of stores exceeds 38,000 and the total items sold is over 95.6 million. Rakuten has managed to reach over half of the total population of Japan, reaching about 75 million registered users out of the 130 million who live in the country. According to Rakuten’s 15th year anniversary announcement, until 2003 what sold on Rakuten were items that could only be bought online. In 2004, more consumers were buying food and gourmet items. It wasn’t until around 2008 when people began to buy fashion and apparel online 1. And in 2010, offerings expanded further as consumers began to buy everyday necessities such as water and rice online. Rakuten has essentially overseen the entire history of online shopping in Japan. It is more difficult to find what’s not available on Rakuten than to find what is available. From electronics, to toys, to beauty products – almost anything can be found on Rakuten. The main categories in order of popularity are…

rakuten-logo

Rakuten-Ichiba, Japan’s biggest online mall, celebrated its 15th anniversary last May. Rakuten (JSD:4755) originally launched back in May of 1997, with just thirteen online stores. It took them seven years and five months to reach 10,000 stores. Now, the total number of stores exceeds 38,000 and the total items sold is over 95.6 million.

Rakuten has managed to reach over half of the total population of Japan, reaching about 75 million registered users out of the 130 million who live in the country. According to Rakuten’s 15th year anniversary announcement, until 2003 what sold on Rakuten were items that could only be bought online. In 2004, more consumers were buying food and gourmet items. It wasn’t until around 2008 when people began to buy fashion and apparel online 1. And in 2010, offerings expanded further as consumers began to buy everyday necessities such as water and rice online.

Rakuten has essentially overseen the entire history of online shopping in Japan.

It is more difficult to find what’s not available on Rakuten than to find what is available. From electronics, to toys, to beauty products – almost anything can be found on Rakuten. The main categories in order of popularity are food, women’s fashion, daily necessities/stationary, furniture, and men’s fashion.

According to a mobile usage survey conducted by Ceres Inc., 84.2% of respondents have engaged in online shopping. But where are they shopping? It turns out Rakuten is the most popular destination, favored by 68.5% of respondents. Amazon and Yahoo Shopping followed, with 58.0% and 38.6% respectively 2. One of the most remarkable things about Rakuten’s user base is the survey says it appears to be favored by older segments of the population, as you can see below:

Ages Percentage
10-19 34.9
20-29 65.6
30-39 72.1
40-49 72.1
50-59 77.2

In contrast, Amazon is preferred by younger users. The fact that Japan’s population is growing older and older is amazingly working in Rakuten’s favor.

As far as Rakuten’s website design goes, I am not their biggest fan. It shows far too much information at once and is much in need of an overhaul. But similar to Craigslist, people appear to have adjusted to the confusing and cluttered design – and it might even be a risk to change that now. But the design issue is not stopping more and more stores from joining Rakuten’s mall. And they still have lots of room to grow, since the online rate of the retail industry in Japan is only 2.8% 3. The rest are still small stores selling offline.

When you search for an item to buy, whether on Google or Yahoo, Rakuten items always show up on the first page of the search result. Popular blogs using Rakuten’s affiliate service make it difficult to escape, as their sidebar widgets remind you of products you may have been recently browsing on Rakuten. The company sends out millions of newsletters by store or by item category.

Here in Japan Rakuten dominates e-commerce, and if you frequent the Japanese web, there is practically no escape from its reach. As they expand abroad, it will be interesting to see how far that reach can extend!


This is part of our ‘Japanese internet in-depth’ series (RSS). Stay tuned for more features that aim to explain what makes the internet unique in Japan.


  1. A competing fashion e-commerce service called Zozotown launched in December of 2004, they were a bit ahead of their time, although with the right vision, successfully turned itself into the biggest online fashion mall.
  2. Another recent survey of elderly consumers found that 90% of respondents use Rakuten, followed by Amazon at 55.2%, and Yahoo Shopping at 27.0%.
  3. Report published by Ministry of Economy.