THE BRIDGE

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Cena, Japan’s answer to OpenTable, hits half a million reservations

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Japanese restaurant reservation website Cena (think Japan’s answer to OpenTable) has surpassed 500,000 total online reservations as of April 2nd. The service initially began on a trail basis in early 2012, moving to full-scale operations in January of 2013. It is operated by Kakaku.com on a subdomain of its popular food review portal Tabelog (at yoyaku.tabelog.com). There are about 2,600 restaurants listed on Cena, and the hope is that this can be increased via the connection with Tabelog. That’s still a modest base of restaurants, so they’ll need to improve that significantly in order to grow this reservation business. Kakaku.com (pdf)

cena

Japanese restaurant reservation website Cena (think Japan’s answer to OpenTable) has surpassed 500,000 total online reservations as of April 2nd.

The service initially began on a trail basis in early 2012, moving to full-scale operations in January of 2013. It is operated by Kakaku.com on a subdomain of its popular food review portal Tabelog (at yoyaku.tabelog.com).

There are about 2,600 restaurants listed on Cena, and the hope is that this can be increased via the connection with Tabelog. That’s still a modest base of restaurants, so they’ll need to improve that significantly in order to grow this reservation business.

Kakaku.com (pdf)

Japanese cafe and restaurant portal makes use of Panoplaza to virtualize local spaces

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Tokyo-based startup Kadinche announced today that its panoramic virtual tour technology Panoplaza will be used by Recruit Lifestyle for its restaurant and cafe portal site, AirWALLETxCAFE. For Kadinche, it’s pretty significant to tie up with a web operator of Recruit’s stature, which should bring them some promising exposure as they pursue other such business from similar portals dealing in things like real estate, hotels, and shops. Recruit Lifestyle is a subsidiary of Japanese internet giant Recruit. Readers may recall that it was just last week when Recruit Lifestyle struck a partnership with another startup Freee to integrate with its AirRegi app.

Tokyo-based startup Kadinche announced today that its panoramic virtual tour technology Panoplaza will be used by Recruit Lifestyle for its restaurant and cafe portal site, AirWALLETxCAFE. For Kadinche, it’s pretty significant to tie up with a web operator of Recruit’s stature, which should bring them some promising exposure as they pursue other such business from similar portals dealing in things like real estate, hotels, and shops.

Recruit Lifestyle is a subsidiary of Japanese internet giant Recruit. Readers may recall that it was just last week when Recruit Lifestyle struck a partnership with another startup Freee to integrate with its AirRegi app.

panoplaza

Japan’s Tabelog has no problems feeding paid memberships to users

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Japan’s Kakaku.com, the company that operates food review portal Tabelog, has announced that its premium membership (which costs 315 yen per month [1]) has now reached 350,000 subscribers as of March 16. The last time we checked in on these figures was last August, when it had 250,000 members. So we can say that growth since that time has been very impressive, especially in the face of challenges from new startups in the food space here in Japan. Tabelog’s premium service offers high discount coupons (ranging from 20% to 100% off), and mobile apps with advanced sorting/filtering preferences. This premium service began back in September of 2010. According to Kakaku.com, there are over 760,000 restaurants currently registered on Tabelog, with 5 million reviews, and 53 million monthly users split (almost evenly) among PC and smartphones. Or just over $3.  ↩

Japan’s Kakaku.com, the company that operates food review portal Tabelog, has announced that its premium membership (which costs 315 yen per month [1]) has now reached 350,000 subscribers as of March 16. The last time we checked in on these figures was last August, when it had 250,000 members. So we can say that growth since that time has been very impressive, especially in the face of challenges from new startups in the food space here in Japan.

Tabelog’s premium service offers high discount coupons (ranging from 20% to 100% off), and mobile apps with advanced sorting/filtering preferences. This premium service began back in September of 2010.

According to Kakaku.com, there are over 760,000 restaurants currently registered on Tabelog, with 5 million reviews, and 53 million monthly users split (almost evenly) among PC and smartphones.

tabelog-paid-memberships


  1. Or just over $3.  ↩

iChef’s restaurant point of sales solution impresses at Echelon Tokyo

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We had the pleasure of attending e27’s Echelon Tokyo Satellite event today, where Taiwan-based startup ICHEF won the judges prize at the events pitch competition. They explained that conventional point-of-sales solutions are slow and heavy, and they result in bottlenecks during peak restaurant hours. But in contrast, their app is much quicker and versatile, using one iPad or multiple synchronized iPads. Currently they have 100 restaurants using their solution in Taiwan and Hong Kong, and they are planning to expand to Japan as well. They will charge a monthly fee to restaurants for use, which is their main monetization model, but the data that they can collect about purchases and orders is something that they could potentially use as well, in an anonymized or aggregate form.

We had the pleasure of attending e27’s Echelon Tokyo Satellite event today, where Taiwan-based startup ICHEF won the judges prize at the events pitch competition.

They explained that conventional point-of-sales solutions are slow and heavy, and they result in bottlenecks during peak restaurant hours. But in contrast, their app is much quicker and versatile, using one iPad or multiple synchronized iPads.

Currently they have 100 restaurants using their solution in Taiwan and Hong Kong, and they are planning to expand to Japan as well.

They will charge a monthly fee to restaurants for use, which is their main monetization model, but the data that they can collect about purchases and orders is something that they could potentially use as well, in an anonymized or aggregate form.

Quchy proposes fun shop and restaurant recommendations, born on mobile

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Japan has a number of restaurant-focused apps and services, including recent CNet Japan Startup Award winner Retty. But another restaurant recommendation app that’s gearing up to challenge in this space is Quchy, produced by Tokyo-based Endymion, a Samurai Incubate startup. The founder is Loren Fykes, who decided to create this service to make it easier for people all over the world to keep track of restaurants they like or ones recommended by friends. Quchy, which has been operating in public beta since October 2013 [1], proposes a social, card-collection approach to restaurant curation and recommendation, where you can save your favorite restaurants or remember places you’d like to go, or you can explore restaurants saved by your friends, sorting by proximity to your current location if you wish. One of Quchy’s more interesting functions is the ability to arrange cards into decks. Assuming that enough users make use of this function, it could potentially give Quchy’s mobile restaurant curation the same sort of appeal as the many articles we typically find online for top five or top ten lists of, for example, sushi restaurants in Tokyo. Currently decks cannot be shared externally in the same way that cards can (i.e….

quchy-logo

Japan has a number of restaurant-focused apps and services, including recent CNet Japan Startup Award winner Retty. But another restaurant recommendation app that’s gearing up to challenge in this space is Quchy, produced by Tokyo-based Endymion, a Samurai Incubate startup. The founder is Loren Fykes, who decided to create this service to make it easier for people all over the world to keep track of restaurants they like or ones recommended by friends.

Quchy, which has been operating in public beta since October 2013 [1], proposes a social, card-collection approach to restaurant curation and recommendation, where you can save your favorite restaurants or remember places you’d like to go, or you can explore restaurants saved by your friends, sorting by proximity to your current location if you wish.

One of Quchy’s more interesting functions is the ability to arrange cards into decks. Assuming that enough users make use of this function, it could potentially give Quchy’s mobile restaurant curation the same sort of appeal as the many articles we typically find online for top five or top ten lists of, for example, sushi restaurants in Tokyo. Currently decks cannot be shared externally in the same way that cards can (i.e. via a web link shared to mail, message, or other social services), but I’m told the startup “will likely add this as part of the web app first”.

quchy-01 quchy-01

While I’m not a huge foodie myself, I can see the value in collecting and sharing restaurant information. It’s especially handy for travelers to be able to browse what’s available when they are in a new area. But at the same time, restaurant information available for reference on the web than ever before (think Google Maps, Facebook, Yelp, FourSquare) so I’m not sure Quchy has the same sort of value right now that it would have had a few years ago [2]. In terms of curation and recommendation, it does solve a problem, yes. Is it a big problem? For me, no. But that may differ for people who eat out more than I do [3].

On the restaurant side however, Quchy will later provide the ability to use a dashboard to grow and reward their loyal fan base. I’m told that the dashboard portion of the service will launch on February 1st, and it should be interesting to see how that feature is received. The startup has established a partnership with benefits platform community KUDOS First Benefit to help “will leverage its lifestyle benefit partners and build out premium communities” around the world. In the long term, Quchy aspires to have 3 million users and 10,000 lifestyle partner shops in three years.

Similarly, I think the connoisseur list feature looks very promising. Currently there’s just ‘Mr. Quchy’ on the app, but Quchy has some tie-ups with industry professionals who will become connoiseurs, thanks to its partnership with KUDOS. That initiative could result in some really fun curated collections.

If you’d like to check out the app for yourself, you can download it for free over on the App Store.

quchy-01 quchy-01


  1. It has been in private beta since May of 2013.  ↩

  2. And then there’s Gournavi and Tabelog in Japan, or Dianping in China, if you want to look at other languages.  ↩

  3. It certainly would come in handy when friends come from out of town. But as international as my own online social circle is pretty international, this situation only arises once or twice a year for me. I do like to pop open Quchy and save interesting restaurants when I see them. As a relatively busy person, those instances are not so often, but I can see many of my friends on the service have been far more active.  ↩

CNet Japan Startup Award nominees: Retty’s mobile advantage

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This is part two of our CNET Japan Startup Awards nominee rundown. The rest can be found here. Retty is a Japan-based restaurant recommendation site based on your Facebook social graph. It’s often compared with Tabelog, the Yelp of Japan, which has 25.77M desktop users and 22.97M users on mobile. But like Yelp, Tabelog has an outdated interface. Users are immediately overloaded with information from strangers. A lot of hunting and pecking is required to reach even the contact information of certain establishments, which is unfortunate. And yet it is also understandable for a site that has been around for so many years. In contrast, Retty’s strength lies with its mobile app and clean PC interface. Familiar faces greet you there because it is Facebook reliant. Tabelog may have millions of users but their text-based app is catered towards feature phone users. Smartphone users will find the gesture-based search and discovery of Retty far easier to use. Retty also maps of saved restaurants for a simple, visual search (see below). It can be easy to underestimate the power of mobile and how easily it can disrupt. So even if Retty only has a fraction of Tabelog’s users, it could ride…

Retty

This is part two of our CNET Japan Startup Awards nominee rundown. The rest can be found here.

retty-logo

Retty is a Japan-based restaurant recommendation site based on your Facebook social graph. It’s often compared with Tabelog, the Yelp of Japan, which has 25.77M desktop users and 22.97M users on mobile. But like Yelp, Tabelog has an outdated interface. Users are immediately overloaded with information from strangers. A lot of hunting and pecking is required to reach even the contact information of certain establishments, which is unfortunate. And yet it is also understandable for a site that has been around for so many years.

In contrast, Retty’s strength lies with its mobile app and clean PC interface. Familiar faces greet you there because it is Facebook reliant.

Tabelog may have millions of users but their text-based app is catered towards feature phone users. Smartphone users will find the gesture-based search and discovery of Retty far easier to use. Retty also maps of saved restaurants for a simple, visual search (see below).

It can be easy to underestimate the power of mobile and how easily it can disrupt. So even if Retty only has a fraction of Tabelog’s users, it could ride atop Japan’s astounding smartphone market growth to grow exponentially [1].

Retty is also experimenting with content marketing, most recently collaborating with a local service Tokyo Calendar, to publish a special magazine-like guidebook (similar to US-based Zagat). Retty tapped into their top users, including notable food bloggers, models, and business women to recommend bars and restaurants perfect for date spots. Obviously this is a pretty great marketing campaign to bring in new male users.

Retty also recently closed a $3.2 million series B round, having raised a total of $4.4M so far. With all this progress, I wouldn’t write them off just because they don’t have Tabelog’s user base. At least, not yet.

retty retty-map


  1. From April to September of 2013, 68.5% of users switched from a feature phone to a smart phone, according to research from Mobile Marketing Data Lab. Analysts also predict that by 2014, 60.2% of users will switch switch to smartphones — almost a 150% rate of change since 2011 (see eMarketer citing a July Hakuhodo survey).  ↩

Japanese startup raises $600K, gets you into hard-to-book restaurants

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See the original story in Japanese. Pocket Concierge is a website that allows you to book popular restaurants, even if they are fully booked for several months. Tokyo-based startup Pocket Menu, the startup behind the service, announced today it has raised 60 million yen (approximately $600,000) from Fuji Startup Ventures, Nippon Venture Capital, and individual investors. It’s really tough to reserve popular restaurants online or over the phone. However, when the restaurants experience sudden cancellations, they could be wasting food. So it’s useful for them to be able to invite other customers instead. This service allows the restaurant to e-mail you an invite when they have an unexpected vacancy in their reservation list. As a result, you can have a chance to enjoy dining at the restaurant that you normally might not be able to visit. The service was launched by former chef Kei Tokado back in March, and recently added new features that give users a better experience. The startup has limited its service area to restaurants in Tokyo, but with these new funds, it expects to expand the beyond Tokyo to other major Japanese cities such as Kyoto and Osaka.

pocket-concierge

See the original story in Japanese.

Pocket Concierge is a website that allows you to book popular restaurants, even if they are fully booked for several months. Tokyo-based startup Pocket Menu, the startup behind the service, announced today it has raised 60 million yen (approximately $600,000) from Fuji Startup Ventures, Nippon Venture Capital, and individual investors.

It’s really tough to reserve popular restaurants online or over the phone. However, when the restaurants experience sudden cancellations, they could be wasting food. So it’s useful for them to be able to invite other customers instead. This service allows the restaurant to e-mail you an invite when they have an unexpected vacancy in their reservation list. As a result, you can have a chance to enjoy dining at the restaurant that you normally might not be able to visit.

The service was launched by former chef Kei Tokado back in March, and recently added new features that give users a better experience. The startup has limited its service area to restaurants in Tokyo, but with these new funds, it expects to expand the beyond Tokyo to other major Japanese cities such as Kyoto and Osaka.

Japanese corporate communication platform Talknote has more than 5,000 clients

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See the original story in Japanese. Talknote, a Tokyo-based startup providing an in-company social network platform for sharing among colleagues, announced that it has acquired more than 5,000 corporate users. The startup was launched in February of 2010, pivoted to a communication tool for business in 2011, and raised funds from CyberAgent Ventures in March of 2012 [1]. They’ve been seeing good numbers lately with 1,400 corporate users coming on board in the last two months, and company’s CEO Haruo Koike says the service will be reaching a growth rate of 1,000 users a month very soon. It was more than three years ago when I met with Haruo for the first time to discuss the original version of Talknote. At that time it was intended for chatting in closed groups, but the shift to target enterprise users has yielded good results. The CEO’s eccentric background has really helped the rapid growth of the company. He has been running several restaurants since he was young, and I still remember how he emphasized the importance of feature phone-optimization for web services, making them easier to use at working sites like restaurants where adoption of digital services can be very slow. And…

talknote_logo

See the original story in Japanese.

Talknote, a Tokyo-based startup providing an in-company social network platform for sharing among colleagues, announced that it has acquired more than 5,000 corporate users. The startup was launched in February of 2010, pivoted to a communication tool for business in 2011, and raised funds from CyberAgent Ventures in March of 2012 [1].

They’ve been seeing good numbers lately with 1,400 corporate users coming on board in the last two months, and company’s CEO Haruo Koike says the service will be reaching a growth rate of 1,000 users a month very soon.

It was more than three years ago when I met with Haruo for the first time to discuss the original version of Talknote. At that time it was intended for chatting in closed groups, but the shift to target enterprise users has yielded good results.

The CEO’s eccentric background has really helped the rapid growth of the company. He has been running several restaurants since he was young, and I still remember how he emphasized the importance of feature phone-optimization for web services, making them easier to use at working sites like restaurants where adoption of digital services can be very slow. And he has apparently done a good job of bringing such businesses onto his platform. Haruo tells me that internet companies and IT business account for only the 20% of the entire user base. The rest are restaurants which were accustomed to fax or feature phone-based e-mails for their internal communication.

talknote_usergrowth
The Growth of Talknote subscribers (corporate accounts)

Most users have learned about our service by word of mouth from restaurant owners whom I know, and they’ve decided to use the service not because of better usability than other tools but because those owners find the value that Talknote may help them get away from conventional analog communication tools.

When I saw it for the first time, I thought it was just a Yammer clone and would be a new group chat tool for high school girls. But what Haruo is proposing is not developing an innovative system but evolving ways of communication in places slow to adapt to digital. It will be long journey to make this happen.

Compared to the other businesses, people working in the restaurant industry can be very digitally challenged, they don’t want to use anything even if it’s a bit complicated. I’ve been working here for 10 years, and that experience helps a lot in developing the service.

We often follow cutting edge technologies or business models in the tech space. But this conversation reminds me that this is just the tip of the iceberg when building new services or new businesses. Talknote is expecting to acquire 10,000 users by the end of this year. We hope they’ll have a big impact on digitally challenged businesses with their product.


  1. The amount of funds raised was not disclosed.  ↩

Japan’s Pocket Concierge fills cancelled restaurant reservations with eager customers

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Read this story in Japanese. When you go for a night out on the town, how do you find the best restaurant? In Japan, most people rely on internet resources such as Tabelog, Gournavi, Naver Matome, or even blog posts. But with Japan’s high internet penetration, many people in your area are probably doing the same thing. As a result, it can be even the harder to reserve a spot in the restaurant you want. Pocket Concierge was recently launched with the aim at solving this kind of problem, allowing you to book even popular restaurants that might be wait-listed for several months. How does it work? You bookmark the restaurant of your choice by clicking the ‘wish-to-go’ button on the Pocket Concierge website. When the restaurant finds any unexpected vacancy in their reservation list, they will e-mail you an invite through the site. You will be requested to enter what day and how many people are in your party. Pocket Concierge will then e-mail you confirmation of the booking after finalizing with the restaurant. While popular restaurants are tough to reserve, when they experience sudden cancellations they could be wasting food – and it’s useful for them to be…

restaurant

Read this story in Japanese.

When you go for a night out on the town, how do you find the best restaurant? In Japan, most people rely on internet resources such as Tabelog, Gournavi, Naver Matome, or even blog posts. But with Japan’s high internet penetration, many people in your area are probably doing the same thing. As a result, it can be even the harder to reserve a spot in the restaurant you want.

Pocket Concierge was recently launched with the aim at solving this kind of problem, allowing you to book even popular restaurants that might be wait-listed for several months.

How does it work? You bookmark the restaurant of your choice by clicking the ‘wish-to-go’ button on the Pocket Concierge website. When the restaurant finds any unexpected vacancy in their reservation list, they will e-mail you an invite through the site. You will be requested to enter what day and how many people are in your party. Pocket Concierge will then e-mail you confirmation of the booking after finalizing with the restaurant.

While popular restaurants are tough to reserve, when they experience sudden cancellations they could be wasting food – and it’s useful for them to be able to invite other customers instead. Interestingly, the service is not PC dependent as it is also available to use via fax.

Pocket Concierge was founded by Kei Tokado who was has experience in the restaurant business, including time as a restaurant chef. His unique background and insight made it possible to come up with such an idea, having seen the need for such a service first hand.

restaurant-list1

Early insights

Pocket Concierge has been operating in closed beta since the beginning of this year. And so far they have intriguing insights, finding that sales professionals in their 30s often dined with business partners, and male business owners in their 40s were also very responsive. Kei Tokado explains:

We previously intended to provide users with an alternative way to book ‘hard-to-reserve’ restaurants. But from the closed beta program, we found that customers using our service were very satisfied because participating restaurants provided them with extra rewards when the customers dined. In comparison to existing restaurant-related online services, we believe we provide more value, even offline.

We heard from many restaurants that it’s possible to learn in advance the sort of occasion a customer might have, or if they have certain ingredients they dislike or might be allergic to. This information makes it possible to provide a service which fits the customer very well.

For users, it’s free to make a reservation more than three days in advance of your visit, but otherwise you will be charged. The service started in Tokyo but expects to expand to other major Japanese cities including Kyoto, Osaka, Nagoya, Kobe, and Fukuoka.

pocket